Introduction

UserTest Pro (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our website, products, and services. We comply with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 (“IT Act”).

By using UserTest Pro, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
 

1. Information We Collect

a. Personal Information

We may collect personally identifiable information (“Personal Data”) such as:
- Name
- Email address
- Phone number
- Company name
- State and city of residence
- Payment details (limited to what is necessary for processing transactions)
 

b. Non-Personal Information

We collect non-personally identifiable information through cookies and analytics tools, such as:
- Browser type
- Device information
- IP address
- User behavior on our website
 

c. Sensitive Personal Data or Information (SPDI)

We do not collect or store any SPDI, such as passwords, financial information (other than necessary payment information), medical records, or biometrics, unless explicitly required and in compliance with Indian laws.
 

2. How We Use Your Information

The information we collect is used for the following purposes:
- To provide and manage our services
- To process payments
- To improve and personalize user experience
- For internal analytics and reporting
- To communicate with you regarding service updates, promotional offers, and customer support
- For marketing and promotional purposes, including using tester videos and feedback for advertising, provided that we have obtained explicit consent. We will ensure that any personally identifiable information is removed or anonymized unless otherwise agreed by the tester.
- To comply with legal obligations
 

3. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand user preferences, improve functionality, and provide personalized content. You can control cookie preferences through your browser settings.
 

4. Third-Party Services and Integrations

We use third-party services and integrations within our app to enhance functionality and provide better services to our users. These integrations may have access to some personal data necessary for their operation. We ensure that all third-party service providers comply with privacy and data security regulations.

Some examples of third-party integrations may include:
- Payment gateways for processing payments securely.
- Analytics tools to help us understand how users interact with our platform.
- Cloud storage providers for storing test results and related data.

Each third-party service provider has its own privacy policy, and we encourage you to review them. We make every effort to ensure that these services adhere to data protection requirements, and we limit the amount of data shared with them to what is necessary for the functionality of the service.
 

Data Sharing with Clients

The data, including video recordings and feedback provided by testers, will be shared with the clients who commission these usability tests. Clients are required to follow the privacy rules outlined in this policy when handling the data they receive. UserTest Pro is not responsible for the privacy practices of clients after the data is transferred to them, though we recommend they comply with appropriate data protection standards.
 

5. Data Security

We take the security of your Personal Data seriously and implement reasonable security practices and procedures as per Rule 8 of the IT Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). Our measures are designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
 

6. Data Retention

We retain Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, including the requirements of the Digital Personal Data Protection Act, 2023 (DPDP Act). After such time, your data will either be deleted or anonymized.
 

7. Your Rights

As a user of UserTest Pro, you have the following rights regarding your Personal Data:
- Access: You can request access to your personal information held by us.
- Correction: You can request that we correct any inaccuracies in your personal data.
- Deletion: You may request the deletion of your personal data, subject to legal requirements.
- Consent Withdrawal: You can withdraw your consent for data collection and processing, which may affect your ability to use certain features of the service.
- Right to Withdraw: Testers have the right to withdraw from any ongoing test at any time, without needing to provide a reason. Upon withdrawal, any personally identifiable data collected during the test will be deleted, and their right to participate in future tests will remain unaffected.

To exercise any of these rights, please contact us at usertestproofficial@gmail.com.
 

8. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If we become aware of such data, it will be promptly deleted.
 

9. International Data Transfers

Although we primarily operate in India, our services may involve the transfer of data to third-party service providers in other countries. We ensure that any such transfers comply with Indian data protection laws, and we take appropriate steps to safeguard your Personal Data during such transfers.
 

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. We will notify you of any significant changes either through email or by posting an updated policy on our website.
 

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@usertestpro.com
Address: S1 Gruhalakshmi apt #73A, 4 main 1 cross GM Palya, New Thippasandra, Bangalore North, Bangalore- 560075, Karnataka
Phone: +91 96327 84216
 

13. Data Ownership and Intellectual Property

For Clients: The test responses, videos, and insights delivered to clients are the intellectual property of the clients. However, UserTest Pro reserves the right to anonymize and use non-identifiable data for service improvement and internal analytics.

For Testers: Testers acknowledge that the responses they provide during tests are the intellectual property of the client commissioning the test. UserTest Pro will never share or use personally identifiable information (such as video recordings or test answers) beyond the scope of the test without explicit consent from the tester.

Effective Date: 16th September 2024

This Privacy Policy is governed by Indian laws, and any disputes arising from it will be subject to the jurisdiction of courts located in Bangalore, India.